Refund Policy

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1. Service Refunds

We offer refunds or corrective services in cases where clients are dissatisfied with their treatment, subject to the following conditions:

• Refund requests must be made within 2 days of the appointment.

• Clients must provide a valid reason for dissatisfaction and allow our team an opportunity to rectify the issue.

• Refunds are not applicable for services that have been fully performed or altered due to personal preferences after completion.

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2. Product Refunds & Exchanges

If a purchased salon product is unused, unopened, and in its original condition, refunds or exchanges may be granted within 3 days of purchase.

• Damaged or defective products may be replaced upon verification.

• Refunds will not apply to opened, used, or customized products.

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3. Appointment Deposits & Cancellations

• Deposits paid for appointments are non-refundable unless canceled 2 hours before the scheduled time.

• No-shows or last-minute cancellations may result in forfeiture of the deposit or a cancellation fee.

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4. Method of Refund

Approved refunds will be processed using the original payment method within 2 business days. Processing times may vary based on payment providers.

5. Non-Refundable Services

The following services are not eligible for refunds:
 

• Completed treatments meeting the agreed consultation outcome.

• Promotional or discounted services.

• Gift cards or prepaid salon packages.